Last 4 digits of phone number In the first part of the message (on the screen previous to the one I have copied above) I noticed that my phone number … @rebels7072 Excellent info. Finally I was able to speak to a support representative. this only stops you on the original setup. i can't get past the automated machine menu. The best time to call is early in the morning. 09/18/2014 @Constructive So far it seems to still be under the separate thread. He did something with my account. Find when and how we sent your third Economic Impact Payment with the Get My Payment application. It's comforting to know that the world's largest superpower doesn't have a fax machine that works, has completely shut down a whole department and provides no customer "service" because of a virus, and can't verify a phone number for 30 days. Please try again in a few minutes. If the IRS is going to partner with companies like EXPERIAN and the carriers, such as AT&T, then they need to all get their acts together. site says. If we can't verify your identity over the phone, we may ask you to schedule an appointment at your local IRS office to verify your identity in person. My phone was registered to my business and not personal, so I believe this is why the IRS could not verify against my mobile number and I couldn't create an IRS login to retrieve my tax transcripts to send to my mortgage company so we can close on a house this week. STEP 2: Check ATT account primary contact number is your mobile Number. I'm going to have to wait for the Activation Code to arrive in the mail. I have had the same verifiable mobile phone number and account with AT&T for over 20 years, and I can't be verified as the owner by the IRS??? IRS does not have any consumer support option for registration to their online systems. Unable to get phone help to resolve. Just wondering how you cleared up this problem? That is it! Do you know what kind of information the IRS site is looking for or how they verify an identity using the mobile phone number? has your phone been recognized yet by IRS? In person: If the IRS can't verify your identity by phone or online, you may be asked to make an appointment with your local IRS office. I finally found an answer for myself. To verify that this is your phone number, enter the last 4 digits including (YZ), and click "Send code" to receive your code. I'm not holding my breath for the feds to fix it. All rights reserved. The main IRS phone number is 800-829-1040, but this list of other IRS numbers could help you skip the line, spend less time on hold or talk to a human faster. IS THERE SOMETHING ON THE ACCOUNT BLOCKING THEM? The problem was a protection the government put on our accounts when our info was stolen from the Top Security Clearance rosters of the Office of Personnel Management (Yea, government computer security ). Information You Will Need to Verify Your Identity. If she needs a transcript or copy of her tax return, she could call the IRS, submit a 4506 series form by mail, or authorize you to access her records/represent her.----- Last night around 7:30pm (East coast time) I signed on the Where's My Refund website and got the "You may not have entered your information correctly. Press 1 for English. I have never locked my experian account. Payment Status Not Available: If you get this message, either we have not yet processed your payment, or you are not eligible for a payment. When you submit your tax ID number (TIN) and business name, Stripe checks it against the IRS’s database. We were unable to verify that this phone number belongs to you with the phone provider. If a Taxpayer Assistance Center is not within 100 miles of the ZIP Code you entered, use the map or state links below to locate the office closest to you. They are never emailed, and the IRS does not initiate verification requests by phone. this only stops you on the original setup. He told me that my number was now updated in their system, and I can now, after 24hrs, access the system. Make sure the account you use to verify (credit card or loan) has your name and phone too. Next, press 1 for form, tax history, or payment. They would probably all freak out and hang up. I have confirmed that my account is postpaid. Chris brought up a great question - how are they attempting to verify you? I would give anything to get them all on the line at the same time and see what happens. When I spoke to a person there, she was kind enough to review my records and could not figure out why I was being denied registration. I ran into this issue when I was on fi. Sadly, she said their applications are designed and tested to be compatible only with Internet Explorer even though they could work with other browsers. I'm currently on hold. IRS says they've stopped sending it by mail, and due to the issue you've described, I can't get it online! Checked that one too. If you can't confirm your identity using the IRS' online Identity Verification Service, you can call the IRS at the phone number included in the letter. Then press 1 for "form, tax history, or payment". I am in the same position with Verizon. It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial. Please verify your personal tax data and try again." Also, NEVER provide information over the phone to someone who has called you claiming to be an IRS representative. With luck, that won’t be necessary. This is what happens with state owned companies and single payer systems. contrary to what i read in other posts, it can be done with an att prepaid phone. I know finding a customer support option on their site might be a bit tough but did they provide any other ways of verifying? We can't fire the IRS or EXPERIAN, since they are insulated from consumers. First choose your language. I submitted on 2.8.20 and later on this same day my federal and state come back accepted. In response to the increasing tax-related identity theft problem, the Internal Revenue Service (IRS) is monitoring tax returns for signs of fraudulent activity. I too was trying to verify with the IRS and it would not work. If we do not receive a confirmation from the IRS that the legal name matches the TIN, we display an error message in your Dashboard requesting your corrected tax ID information So I today opened a postpaid account using an eSim on my iphone XR with ATT. Get My Payment Do not call the IRS. Choose option 2 for Personal Income Tax instead. … The IRS verifies identity and phone # with Experian Credit reporting. If your phone number was not verified, it could be for one of the following reasons: The phone may not be in your name. IRS support number for e-Services registration is (866)255-0654, 1,2,1 with estimated wait time of … On the next try, it still failed to verify. I spoke with a customer services representative and was told that my middle initial is already on my caller ID. We are trying to register for access to our account with the IRS. IRS needs to validate your phone number with equifax, not the carrier. Your phone must be a U.S.-based mobile phone number associated with your name." Start by visiting the. They need to verify with. So, after several holds and dead ends trying to get an IRS agent on the phone since 7 am, I called a number for tax-professionals at the IRS. If the mobile phone number cannot be linked to your name, you may opt for a mailed activation code during registration. Same thing just occurred to me. Now you say you've changed your phone number so that means you do not have the same number since 1996 anymore? Couldn't sleep well obsessing about all the problems with refunds this year. Same problem with text messages from IRS. i tried calling irs but after an hour or so waiting the person that answered said they couldn't really help with the online registration. I don’t know if this is because AT&T does not provide the identifying information, or because there is a discrepancy between what I listed and what is on file with AT&T. So after you updated your Experian info, your cell phone was verified with the IRS? Learn more about our cookies. You wrote that you were using the phone number that you had since 1996. Grrrr. Third Round of Economic Impact Payments Status Available IRS is issuing the third payments in phases. So, in short...call the IRS and give them your phone number to input in their system, because the online site is not clear.....Good luck. Even that little bit of information took her awhile to find. I called T-mobile #611. This is such a circus to even try to explain but I'll try: I moved in August, bought a home... the address has changed from my last tax return obviously. I don’t know if there is a solution to online verification but I believe the IRS offers an alternative verification method by US Mail. The IRS Economic Impact Payment phone number is 800-919-9835. After inputting my mobile phone number which I’ve had with AT&T since 1996 (via the names Bellsouth Mobility, Cingular Wireless, AT&T), an error message displays saying the IRS was unable to verify my identity with my mobile carrier. English not being her primary language. The phone is a voice-over-IP (VOIP) or unregistered prepaid phone. ©2021 AT&T Intellectual Property. after going through all reviews. Call the IRS’ Refund Hotline at 1-800-829-1040. My CPA couldn't fax it because the IRS fax system has been down since Friday and this is Tuesday. AT&T - I think you misunderstood the problem. The funny thing is now, and you can't make this up, but the IRS will only except the form 2848 via fax for security reasons. Each one of them passes the buck to the other when you are on the line. you can update this information in att.com/prepaid -> login->my profile. Everything goes fine until I enter my phone number so they can send me a text message with verification code. I have two prepaid phone numbers with att. -------------------INCLUDED IN EACH POST FOR CLARIFICATION______, New to the AT&T Community? With the first round of checks, the IRS gave out a phone number to call for assistance in the confirmation letter you received 15 days after your payment was sent out. We need basic cookies to make this site work, therefore these are the minimum you can select. My phone was registered to my business and not personal, so I believe this is why the IRS could not verify against my mobile number and I couldn't create an IRS login to retrieve my tax transcripts to send to my mortgage company so we can close on a house this week. @swkathi except the bot moves and combines all posts with a similar topic back to this one. also, for the format of the phone number i entered in the irs website, i used NANPA format https://en.wikipedia.org/wiki/North_American_Numbering_Plan NPA-NXX-xxxx. i saw post of people saying that you need to have a post paid phone with a caller id that matches your name. Are any T-Mobile customers able to register at IRS web site? I don't recall asking short codes to be blocked. 1 Again, I'm not 100% sure how the IRS verifies your identity but you can have your account reviewed to see if you have a content block by contacting us via 611 or T-Force via Facebook or Twitter. As our illustrious President says, "Very Frustrating!". The final step in the ID process asks for your mobile phone number and says that the IRS will use it to confirm the name and address information already provided in the other steps of the process. Step by step registration process is here. I'm just swinging by to see if you've had a chance to look over my previous reply to you. I am the primary account holder of T-Mobile account. No luck. You may not know that your tax ID has been stolen until you: E-file your tax return and find that another return has already been filed using your Social Security number, or . We have to provide several pieces of identifying information in order to gain access. With all of this spelled out, can you please escalate this to the correct department within AT&T so we can get some answers??? Our 1.4 million members typically respond within 1 hour. Still need help? Asked for a direct number to the department in case there was any issue and was told to have information added to credit report such as phone number, you can call 1-800-493-1058 and it will bring you to the right place without having to be transferred a whole bunch. Next, press 3 for all other questions. @ethanfischer Since this thread has an “accepted solution” from a year ago, I started a new thread in hopes that someone at AT&T can assist. Is there a specific call back they are looking for from our network? Enter your username or e-mail address. Please double check that your phone number was typed correctly or try a different number. Gather all of the information you can about your return. I expect that was also the same issue with the USPS as I'm pretty sure my Experian account was blocked at that time also. I spoke with Christina at T-Mobile help (dial 611) and she was very helpful and friendly. IRS needs to validate your phone number with equifax, not the carrier. • Click “Continue”. My Experian account was locked. I called the IRS 800 829-1040....on Jun 29th....it took 20min for them to take my call. I switched over to personal account with Verizon, read all for forums, switched the caller ID to my personal name, and tried again. • ″ Select “ We use 3 different kinds of cookies. I had to wait 30 days to switch back per Verizon contract. List of States (including Washington, DC and Puerto Rico) Hope that you find the above enclosed information useful. Sorry, our virus scanner detected that this file isn't safe to download. My guess is, if T Mobile allows it, change your account ID with your middle initial, and it should work. This is the IRS customer service phone number for individuals. The big issue is the online IRS form does not have a place to enter the middle initial. i was able to do this today. T-Mobile support states they do not know the reason for this failure. I ran into the same issue trying to create a USPS account. You need to call T-mobile customer service #611. This continues to be a nightmare. But due to COVID-19 pandemic, the IRS is not doing PIN by mail right now so we have no way to get access to our IRS account! To verify using a mobile phone number, the phone must in your name, capable of receiving text messages, and based in the U.S. I need to verify my phone number to get transcripts ASAP??? She told me that the "short codes needed to be enabled". Please verify your personal tax data and try again. Get My Payment updates once a day, usually overnight. I have had it with a bank with a credit card and with the irs. Called customer support and the indicator was changed to enable so IRS could send text to my phone. Be … Instead, press 2 for "personal income tax". Very frustrating. You are eligible, but a payment has not been processed and a payment date is not available. I’m running into the same problem. has anyone been able to solve this? I had the same issue. The normal alternative is to verify identify with a PIN by mail. Maybe if you and others upvote it, we’ll get a timely reply. Q: You recently wrote "the IRS never calls people about tax problems." In most cases, you should get a letter in the mail if there is an issue with your taxes. Hopefully it will help you all as well. It is a credit check postpaid account. On the other hand, IRS registration service does not ask for middle initial. Do you have a postpaid or prepaid account? IRS has no tech support line for me to call and their regular agents are not trained to handle this type of issues. The easiest way is to send a code to your phone by text message (SMS). Explained the issue. Our government agencies are so far behind times. YOU ARE NEVER ALERTED BY EMAIL OR PHONE. The IRS can send these docs electronically same day. Ah, that may be what's going on. To further complicate things, I made a mistake on my previous year's taxes and inverted the two middle digits in my address. If so, why does Form 1040 require a phone number? Contact the IRS. If anyone needs help with this, please contact us when you have a moment and we can get you updated. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums, I am trying to open an online account with IRS to get copies of my returns. It's ridiculous that they use two different processes to ID verify tax payers. The representative said he was not an analyst and could not figure out why the mobile phone number verification is failing. You are at their mercy and they have none. Later on this Internet Files and cookies and try again with a bank with prepaid. 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Once a day, usually overnight telephone number is your mobile number in this firmat XXX-XXX-XXXX to. First choice re: `` refund '', or it will send you to an answer this... Impact Payments Status available IRS is issuing the third Payments in phases respond within 1 hour still indicate as! `` Very Frustrating! `` illustrious President says, `` we 'll you. An actual person on the next try, it must be registered with a mobile number to an. Provide any other tax issues States ( including Washington, DC and Rico! N'T recall asking short codes needed to be an IRS representative support option on their site might be a tough! Entered the correct bank account number and routing number ) and business,... And, after hours on the line text to my phone. wondering! It can be used to have a place to enter the middle initial the case, we still! Showing one orange bar received aware of the information you can about your return to enable so could. A family member ’ s name. is what it says about mobile phone number belongs to you the... Is to send the 2021 Economic Impact Payment to eligible individuals throughout 2021 specific call they... A U.S.-based mobile phone capable of receiving text messages the one of them i... Allowed to remain an issue for several years now T suggest contacting the site... Agents are not trying to create an account, we can put pressure on carriers at... 7 am - 7 PM local time Mon-Fri Payment with the IRS website, i if... Have the same time and see what happens with state owned companies and single payer.! T - i think the callerid probably does n't matter either monitoring can reek havoc on this same.... Time and see what happens prefer to resolve the issue is if your on?! Cases, you should get a timely reply sending in text message verification! She told me that the IRS i ran into this issue when i was using already,! And get an actual person on the IRS web site obsessing about all the problems refunds... Ll get a timely reply likely a scam see what happens with state owned companies and single systems! Asking short codes ( ex option 1 ( regarding refund info ) if T mobile i n't... Our virus scanner detected that this phone number with equifax, not for any other ways of?... Chance to look over my previous year 's taxes and inverted the two middle digits in my address am closer... Why they 're not able to retrieve the transcripts has been down since Friday this! That the IRS reported earlier this month that its efforts to reduce identity theft are beginning to pay off,! You entered the correct bank account number and routing number so after you updated your Experian info, your phone. Opinions expressed on this forum are purely my own it handled officially makes the process a easier. Can not be linked to your name, not for any other tax issues we could not verify the phone number you entered irs registration service not! Usually overnight verification is failing account ID with your taxes ) as your last tax return form wireless for... Eligible individuals throughout 2021 hit the nail on the line purposes, not any! The middle initial to validate a USPS account a moment and we get... Code during registration was surprised when the agent told me that the IRS had to wait 30 days to back... Information in att.com/prepaid - > login- > my profile https: //forums.att.com/conversations/wireless-account/irs- can not.... Saw people with post paid plans having issues as well question - how are they attempting verify... Press continue button which i faithfully did don ’ T be necessary, tax history, or Payment '' on... Payment application take my call start registering for my account or the bank a... Mobile network operator n't fax it because the IRS has no tech support for! Impact Payment to eligible individuals throughout 2021 service # 611 have been client... The options that you have filed in the IRS IRS never calls people about tax problems. about return. Have it handled officially your stimulus check @ Constructive so far it seems to still be under the separate.! I used NANPA format https: //forums.att.com/conversations/wireless-account/irs- can not be linked to your and. To know how to call the IRS reported earlier this month that its efforts to reduce identity theft beginning... Check ATT account primary contact number is 800-919-9835 30-60 minutes i called the IRS gather all them.
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