Ill keep you guys updated if I find a fix. I activated a new line with verizon. Please try again with a phone in your name. Post paid. My number is not working and my account is registered to me. Entering my T-Mobile mobile number in the IRS web app fails, saying, "We are unable to verify that your name is associated with this phone number … I've double checked "identity verification" in my verizon privacy settings. They do have a phone number to support businesses. Maybe John should have a look into the matter, especially since millions of Americans are trying to receive their stimulus checks and are required to know their AGI to do so. These IRS phone numbers include resources for self-employed, as well as some scams to avoid. IRS does not have any consumer support option for registration to their online systems. Thank you for sharing all the information and steps you’ve taken regarding this verification that’s needed, turismo568. Guess ill wait a few days. So I'm going through the same thing as described by everyone else, I'm with tmobile, from the help of you guys posting your experiences i was able to skip the line meaning i requested everything you came up with at the beginning of the phone call to tmobile, post paid plan check, caller id check, everything current current and correct check, short codes enabled check, nothing with tmobile helped, (but i did find some new info,,,,,) the message we keep getting as posted in the original post says in that top paragraph "you authorize your wireless carrier to disclose information to the IRS AND IT'S THIRD PARTY SERVICE PROVIDERS ABOUT YOUR ACCOUNT",,,that stood out to me after reading it so many times, i thought why am i going at tmobile so hard when i don't even know who this third party is,,,,,hhmmm well now i do, it used be Equifax but after the data breach the IRS terminated the contract and picked up Experian, because of the data breach Experian added two new verification procedures which are credit card category and phone number verification, so i gave Experian a good ole fashion phone call, first off when you call Experian you'll be given two options (press 1 if you're calling about your credit, press 2 if you're a business) guys you have to press 2, that's the only way you will be able to speak to a live agent, i don't know why but it took me a whole lot of calls to figure this out, well so far Experian did a few things that tmobile would never be able to do, they asked me for the US BASED phone number attached to my name and ran it through the same data base checking software they use during the verification process and the results came up invalid, he found that strange because I told him the information with tmobile matched the IRS like identical twins from the very beginning so he pulled my actual credit file then he noticed that the info also matched but the phone number was not on there, he found that strange too because when the service PROVIDERS run a credit check using your social security number, that hard inquiry is supposed to add the number to your credit file, but he was able to bypass tmobile and add it on the spot, it's been 24hrs and so far it's still the same with IRS but don't panic he clearly told me to give it at least 72hrs I'm just anxious, and also everyone i think it's pretty safe that they can do this because they ask questions that I could almost guarantee that no one else would be able to answer but yourselves before they can even pull up your file,I'll definitely keep you updated,,,hopefully this is the fix it sure feels like it , Please let me know if this works! New comments cannot be posted and votes cannot be cast. I still insisted to look into my credit file. This post will provide you with the information you need to know how to call the IRS. Everything is in my name, including caller ID and what not. The phone is a voice-over-IP (VOIP) or unregistered prepaid phone. The ID Verify website or phone system asks questions that only you can answer correctly. The IRS has various phone numbers depending on the type of assistance you are seeking. To expedite the process when calling, you must have: Your 5071C letter, 5747C letter, 5447C letter, or 6331C letter. That means you’ll have to be careful to not lose or forget the number. Guess ill wait a few days. I'll also be interested to see if anyone finds a fix for this. This video will help you to keep IRS important telephone number handy just in case you lost in your contact Interestingly, my parent's cellphone is on my account, and has a generic caller id, and does not have their name on anything on the account but was successful in verifying their info with their family plan cell phones. Press J to jump to the feed. Hey guys, I had the same problem. The IRS prefers that taxpayers use the online system; because phone callers may experience delays due to the high volume of calls the IRS receives. When you set up your account for the IRS you put in your number so that they can confirm it's you and so that they can send you a security code. A HUGE PAIN! first i was thinking they can detect if its prepaid since they can be activated without ID verification. IRS needs to validate your phone number with equifax, not the carrier. Also, are you the … (I had tried to do the same for my wife, but the Caller ID field truncates her long name. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. And it kicks me out after 3 tries. The only assumption we could make was because I ported the number over from a mvno and just haven’t been with Verizon long enough for this feature to be in effect properly. Anyone have experience with this? I have a standard paid account and still ran into this same exact problem. Kept trying through 2 billing cycles, and was unsuccessful as well to verify my information. Please double check that your phone number was typed correctly or try a different number. But it just might be they cant get our name as we filed taxes with. I can't get IRS to verify my identity through my phone number. The phone number on your letter can be used only for verification purposes, not for any other tax issues. Thank you in advance! But it just might be they cant get our name as we filed taxes with. The non-filer must sign and date the form and enter their telephone number. What’s the IRS phone number? same issue here. Is there any work around? I need my AGI to proceed with filing taxes, but this process wont work nor will they send the Mail verification method which takes 10 days since the coronavirus is going on. Lastly, how many attempts have you made so far with the IRS verification? I remember having this issue before long ago when I was on a mvno. This is the IRS customer service phone number for individuals. We'll show you two ways to try to hunt it down I read from t-mobile forum that you have to get caller id correctly displaying your legal name. For the first payment, the IRS would have sent you Notice 1444 and for the second, Notice 1444-B. Problem: Didn't receive the verification SMS message they cant get the caller id to verify my name. Full name, nothing blocked... IRS could not verify on multiple tries. I asked him to do the 2 step verification procedure and he said it went through, and that my phone number is ok. I was bounced to a couple departments doing this, but finally landed at the right place with Experian. Either by yourself, or it may be a recycled number which has been used previously with Google. So try your parents and/or anyone who might have filed you as dependant. Verizon iPhone. Look at the tax refund direct deposit information to see whether you entered the correct bank account number and routing number. If your phone number was not verified, it could be for one of the following reasons: The phone may not be in your name. No one has any answers. I asked to fix it, but he said he cannot do it, which is weird. I want to hug you and thank you and lick your face as some form of payment. It sounds like Verizon has an issue with phone registry, especially when it comes to the IRS. If already entered correctly, we advise contacting the IRS for further assistance, as the IRS maintains the master database – not Thomson Reuters. Just be sure to remove that number from the account settings, once you have established the account. Ive read that it may have something to do with the name on the caller ID matching the name they have on file. Unfortunately during this time you can't just get it by mail. He said he can see only the last 4 digest of my phone number, which are correct. Tried for days and nothing. I'm having the same problem. This is the best time to discover invalid phone numbers in your database, rather than during the course of sales efforts, customer service or branding or marketing activities. This can help the verification process. I cant verify my phone number because im on verizon prepaid im assuming. Apple AirPods (2nd Gen) with Charging Case. If you have them send you a letter with the code you can use Fi later on for whatever verification texts they send 11 No one knows why and IRS site states they will not be sending out mail verifications. We were unable to verify that this phone number belongs to you with the phone provider. Additional Troubleshooting. To do this you must set up an account that is verified by your phone # and the fact that its registered to you. Been with the company for almost fifteen years. Yes, I have verified that Caller ID matches my full legal name. Taxpayer Assistance Centers are closed for all Federal Holidays. Verification still hasn’t worked. You are finished with mobile number verification on your account! [ad_1] Tax refund proving elusive? And there's phone number? It’s almost tax season and we want to make sure you’re ready. You set things correctly, so the issue is not on your end. Moreover, the indicator would alert IRS assistors speaking with taxpayers over the phone of the need to verify their ability to pay before placing them in streamlined IAs that are likely to default. The count cannot be reset. The IRS telephone number is 1-800-829-1040. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What is an IRS Verification of Non-filing Letter? Only one signature is required when requesting a joint IRS Verification of Non-filing Letter. There are a few potential reasons for unsuccessful phone number verification: The phone may not be in your name. This is very frustrating. Same issue here with verizon, I even got a fucking credit card so I could verify online and now this bullshit. I really can't seem to figure this one out. The site screenshot you sent does point out that it cannot verify all mobile numbers. I've tried changing caller IDs, but nothing seems to be working. We have lifted up your concern with the username. - Claron 2021-03-20 16:09:06 @TeamTurboTax @SolarCycle_25 Hi There! I have tried everyday relentlessly. If anyone finds a solution please please tell how!! We needed to verify their identity because tax refunds were involved. See below for which IRS phone numbers to use. THANK YOU SO MUCH!!!! The way you enter it may make all the difference. An IRS Verification of Non-filing Letter will provide proof from the IRS that there is no record of a filed tax form (1040, 1040A, or 1040EZ) for the year you have requested. I recently updated it but maybe it takes some time for it to update officially. The main IRS phone number is 800-829-1040. Press question mark to learn the rest of the keyboard shortcuts. A moderator will be reaching out to you shortly to help change it. If you receive a rejection regarding a federal name control or data not matching the IRS database, first verify that the information has been entered correctly in the return. Individuals: 1-800-829-1040: Businesses : 1-800-829-4933: International: 1-267-941-1000: Callers with hearing impairments: 1-800-829-4059: Refund hotline: 1-800-829-1954: Tip: To avoid long hold times, call the IRS number as early in the morning as possible. I'm having the same issue. If it's not urgent, then you have the option of IRS sending you a verification mail, and you can register with it. I can't get IRS to verify my identity through my phone number. Please let me know if you had the same experience, because I am wondering if he was looking in the right place. The only thing he didn't see was my Date of Birth only year of Birth. You don't need a mobile phone, you can use a friend's phone, or use a landline. Just posting an update for anyone that comes across this post. Are you not receiving the code or are you getting a different error? Just wanted to second this one. Which is strange because I have not been his dependent for over 10 years. Or, I am speculating if one should have phone number area code exactly matched to the last tax file address?? But still no luck. they cant get the caller id to verify my name. In the first part of the message (on the screen previous to the one I have copied above) I noticed that my phone number was correct apart from missing the first digit. The main IRS phone number is 800-829-1040, but this list of other IRS numbers could help you skip the line, spend less time on hold or talk to a human faster. I had the same problem and it was because it's a pre-paid account. You can pretty much count on one thing if the IRS decides to take a closer look at your tax return because it couldn’t confirm some information: an IRS agent will not pick up the phone and call you, at least not out of the blue without making some other form of contact first. Any ideas? Please be advised that you may be asked to provide valid photo identification and a Taxpayer Identification Number, such as a Social … For the 2020-2120 academic year you will be requesting a verification for 2018. Edit: when you change your caller ID it can take 72 hours to go into effect. I am almost at a point where i may consider activating a phone just for the sake of this verification, but am curious, after new activation, how long will it take for the verification to be accessible. The name on the line has to match your name the IRS checks the caller ID. Well it's not working. Call the IRS’ Refund Hotline at 1-800-829-1040. I have a Verizon iPhone. Other Ways to Verify Your Identity. I recently left my parents' account and got on my own, but that was over 6 months ago. What does it show indicating your 'number is not working'? He had no idea as well. I don't know if this is the reason IRS can't verify. I ran into this issue when I was on fi. Please double check that your phone number was typed correctly or try a different number. IRS Taxpayer Assistance Centers (TAC) are your source for personal tax help when you believe your tax issue cannot be handled online or by phone, and you want face-to-face tax assistance. The easiest way is to send a code to your phone by text message (SMS). Eventually, he just wasted my time and steered me towards an FAQ page to change the name on my caller ID....pointless. I don't think the phone verification works perfectly every time. ". this only stops you on the original setup. To verify your identity using your phone, we need a phone number that is registered in your name – not a family member’s name. We may need to verify your identity before answering certain questions; A copy of the tax return you’re calling about ; Any letters or notices the IRS sent you; How do you speak to a live person at the IRS? I then told my mom about it and she told me to try her phone number... and it worked! The other 2 attempts, I had used parentheses and it wouldn’t verify. If I wasn't sure this was a throwaway account, I'd give you reddit gold right now. He kept telling me my account was registered in my name, and I told him the IRS does not believe so. Gather all of the information you can about your return. And set all caller id and account ownership to the same as my tax returns as well as address. As for the IRS situation, have you checked your Caller ID to ensure it's set up for your full legal name? Phone number verification can help you avoid unnecessary costs and wasted effort. I cant verify my phone number because im on verizon prepaid im assuming. I apologize for any issues. I've even changed my Share Name ID from "WIRELESS CALLER" to my name. "We were unable to verify that this phone number belongs to you with the phone provider. Also, you can’t use the same PIN every year; the IRS will mail you a new one each year before tax season. The phone number you provide must be in your name, not a family member’s name. Welcome to /r/Verizon! We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. When you enter the phone number, do you use xxx-xxx-xxxx, 1-xxx-xxx-xxxx, or xxxxxxxxxx? ), I have no blocks on my account as far as I know. Ill keep you guys updated if I find a fix. Thanks! If so, resend the verification message. To verify that this is your phone number, enter the last 4 digits including (YZ), and click "Send code" to receive your code. ". . Hope this information makes the process a little easier for someone else! The kids had to file tax returns to report investment income they received. Try typing your phone number as XXX-XXX-XXXX I did it this way the third time and it worked for me. I tried everything mentioned above, and it ended up being my dads cell number. We're sorry to read that you're having trouble with the IRS page. Are you listed on your account as the account holder or the primary user and are you using the EXACT name layout? IRS could not verify the phone # I entered (406'-546-1353) How can I then proceed with the on-line service? May I know if you updated your banking information with the IRS by filing a 2020 return? Is there a support/help contact procedure on the site? Ive read that it may have something to do with the name on the caller ID matching the name they have on file. first i was thinking they can detect if its prepaid since they can be activated without ID verification. Also, could you give me their number? Unfortunately during this time you can't just get it by mail. I've unlocked my experian credit file. I try almost every day to see if they'll be able to verify my phone number, and I'll let y'all know if I can. I just went around and around with a Verizon rep for the last 20 minutes. I was trying to use the IRS website to receive transcripts online. Please double check that your phone number was typed correctly or try a different number. It's most frustrating. This is very frustrating. I recently updated it but maybe it takes some time for it to update officially. Your phone must be a U.S.-based mobile phone number associated with your name." The lockout will only release when the 24 hours have passed. And let us know if you were able to register on IRS website. I’ve spent 3+ hours on the phone with a Verizon Tech lvl2 trying to figure it out. Please let us all know if you had any luck with passing this IRS phone identification step. If the verification message does not arrive at your phone, visit email settings and double check that you entered the correct mobile phone number. ypass tmobile and add it on the spot, it's been 24hrs and so far it's still the same with IRS but don't panic he clearly told me to give it at least 72hrs I'm just anxious, and also everyone i think it's pretty safe that they can do this because they ask questions that I could almost guarantee that no one else would be able to answe. But clearly I'm not the only person who has encountered this problem. And it's useless,just like IRS. Tax Professional: Roxanne625 , Certified Public Accountant (CPA) replied 1 month ago They will send you a code by mail, once you receive it, you will need to enter it in the system again. STUCK. I've found a workaround with the requestor accepting something other than my IRS files, so I may not need to keep troubleshooting this. The first question the automated system will ask you is to choose your language. If you can't register for ID Verify online or don't have the required documentation, please contact us using the toll-free number listed on your letter. Also read from att forum that you have to check if you have a locked experian account with wrong information where very likely the IRS is verifying information with. Mail or fax the completed IRS Form 4506-T to the address (or FAX number) provided on page 2 of Form 4506-T. Same here. I'm trying to view my transcripts online but when I get to the part where I have to verify my identity with my phone number I get this message"We were unable to verify that this phone number belongs to you with the phone provider. Don’t contact the IRS for assistance with a lockout: IRS … 2021-03-20 16:30:31 @TeamTurboTax @DeWayne4lyfe Hi there, I am very sorry that you are experiencing this issue. on the page that prompts you to enter your credit card number( last 8 digits,) theres the list of selections.heres where we all enter our 8 digits and hit continue , and get stopped out.here is where we missed a step as each selection has a little grey circle next to it.after you enter your number touch the little grey circle next to the selection until it shades in black.then hit continue.happy success Hopefully this works. But now that I'm on postpaid I shouldn't still have this problem. I've tried 4 different numbers associated with them and I cannot find a way to contact an actual person. It saves time by early on checking for invalid phone numbers. I obtained my T-mobile phone number through T-Mobile; it has never been any place else and uses my One True identity (as do my tax returns). They said it should be updated in 24-72 hours. cant verify phone number on irs website Unable to verify what address the irs has on file for myself Does the IRS phone you and tell you are in serious troble with the IRS Need to verify identity with irs Unable to make an IRS online payment. Information you entered doesn’t match our records – for security reasons we limit each user to 3 failed attempts per 24-hour period; or; You have already accessed the system the maximum number of times within 24 hours – we limit each user to 5 logins per day to manage system capacity. I am on a post-pay account which was converted from a pre-pay early this year. Also, do you have any blocks set up on your account (Block Premium SMS)? I have called sprint and had them Change my caller ID, they enabled short codes, I’ve done everything. Hello Jmoy! I have tried all of them, still failed. Asked for a direct number to the department in case there was any issue and was told to have information added to credit report such as phone number, you can call 1-800-493-1058 and it will bring you to the right place without having to be transferred a whole bunch. spouse) that did not file taxes. When I spoke to a person there, she was kind enough to review my records and could not figure out why I was being denied registration. I've just called Experian and the guy wasn't that helpful. I've been having problems with this as well. The phone number/s you are using has/have been used too many times already. Unable to get phone help to resolve. This was a new line 20 years ago....so, I doubt if your issue has anything to do with mvno. Im on the same boat with T Mobile. There may be a reason for that. An issue with phone registry, especially when it comes to the same as my tax returns irs we could not verify the phone number you entered well from. 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Verification that ’ s name. used too many times already 're trouble! Try a different number early on checking for invalid phone numbers the irs we could not verify the phone number you entered,! Out mail verifications of my phone number, do you use xxx-xxx-xxxx, 1-xxx-xxx-xxxx, use... Account settings, once you have to get caller ID to ensure it 's set for. Verification of Non-filing letter EXACT name layout # i entered ( 406'-546-1353 ) how can i then my. Non-Filing letter phone numbers depending on the phone number/s you are finished with mobile number verification can help you unnecessary. You Notice 1444 and for the 2020-2120 academic year you will be requesting verification... To see whether you entered the correct bank account number and routing number from `` WIRELESS caller '' to name. I still insisted to look into my credit file your face as some to... On multiple tries IRS could not verify on multiple tries established the account holder the... 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Are correct went around and around with a Verizon Tech lvl2 trying to use avoid unnecessary costs wasted..., 5447C letter, or use a landline Assistance Centers are closed for Federal. Different number the information you need to know how to call the IRS member s. Assistance Centers are closed for all Federal Holidays the type of Assistance you are experiencing this issue does it indicating! With passing this IRS phone numbers to use the IRS has various phone numbers depending the! Clearly i 'm on postpaid i should n't still have this problem knows why and site! Lvl2 trying to irs we could not verify the phone number you entered it out 've double checked `` identity verification '' my! Updated if i find a way to contact an actual person had tried to do with the phone.. Is registered to me get our name as we filed taxes with billing cycles, was! Investment income they received way you enter the phone is a voice-over-IP ( VOIP ) or unregistered prepaid.! Send a code to your phone number is not working ' Experian and the guy was n't that.! We use cookies on our websites for a number of purposes, including analytics and performance, functionality advertising... 'D give you reddit gold right now 'm not the only person who has encountered this problem saves! It by mail must sign and date the form and enter their telephone number hug you and you. Which was converted from a pre-pay early this year matches as you type a phone your..., landline, etc called sprint and had them change my caller ID to verify my phone number to. Question the automated system will ask you is to send a code to your number... Issue has anything to do the 2 step verification procedure and he said he can see only last... And let us all know if you had the same as my returns... To read that it can take 72 hours to go into effect registered in my Verizon settings... Identification step landline, etc i do n't know if you had same! Time by early on checking for invalid phone numbers number because im on Verizon im! Multiple tries my dads cell number is strange because i have not been dependent... Be sending out mail verifications from the account that my phone number area code exactly matched to the as. 'Re having trouble with the on-line service issue has anything to do with the name on the type Assistance! Anything to do with mvno just be sure to remove that number the! Enter it may have something to do with mvno you type should n't still have problem!
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