surface dock randomly disconnects

Updating the first-generation Surface Dock is a manual process, as you need to download the installer available here (just get the firmware package, as the rest of the files aren’t needed). It connects to the internet via WiFi or Ethernet. What's new Latest activity Authors. I am having trouble with the Docking station randomly disconnecting and then immediately reconnecting. I have it plugged into the Surface dock. I have factory reset my Surface Laptop, again no joy. randomly disconnecting USB devices are a known issue of the Surface dock and firmware updates should have supposedly fixed the issue. I don't want to sit there for three hours waiting for the problem to occur... Search the community and support articles. If you find one or more of the DisplayLink connected screens are going blank for about one second, then coming back on, and the windows on the DisplayLink display have not moved to another display, it is probably caused by the monitor losing sync with the video output from the DisplayLink video output. On Windows 10, we use the Microsoft USB driver, and this does not support the switching between a mass storage device and a video device. The easiest way to tell what model you’re using is to look at the USB ports available on the dock. 2. level 1. m50d. Is anyone else having issues with their SD Card randomly disconnecting and having to be reseated? This would cause certain applications to disconnect and quit working. You will experience disconnects after a few minutes. Random Disconnects on Surface Pro 3 & 4 Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Yes.. (I thought you said every hour or so..). I had a problem like this that seems to have actually been my cheap USB hub and headset. Recently my Surface Book goes through periods of fairly consistent disconnecting and reconnecting... my SB Dock keeps powering my device (via Surface KB) and my external monitor stays on. What's new. It is frustrating to hear, keeps my mouse working/not working, and at times I use my PS4 remote on Steam (amazing frustrating). Hi Aaron, Interesting thread, we're also in a similar position whereby we've been experiencing random disconnects for Surface devices, in order to resolve on the client we have to disable and enable the wifi … The Surface Dock keep failing randomly throughout the ... with the following changes to the Ethernet adapter card and it resolved our issues with the intermittent network disconnects. jscarpenter asked on 2017-07-05. When I … I'm having many troubles with devices being randomly disconnected from my Surface Book, it happens on devices attached directly to the keyboard, as well as to the dock. Here’s what the users who took to the forums tried to fix the whole thing: While these users claim they have already tried updating the firmware update, this is exactly what has helped me and others to deal with the whole thing. Update: 06:08:51 later and the connection has not dropped, so I think these steps solved the dock problem, FWIW. Surface Book connected to Surface Dock connected to Dell U3417W, Ethernet, Keyboard, and Mouse. Extremely frustrating. are you in the US so that you can go to a physical retail Microsoft Store and. Would they do that at a Microsoft store here? > Would they do that at a Microsoft store here? Members. Issue with external monitor disconnects, using SB2 15" and USB-C/DP. If some of the hundreds of threads on the internet doesn't bring up a … So either your firmware isn't up to date or the issue still persists in certain configurations. I recently purchased a new Surface Pro with Windows 10. have them test your dock and test your Surface with a store dock? New posts New profile posts Latest activity. [BOOK2] I've had my SB2 15" for almost a year now. The dock disconnects, reconnects, disconnects, reconnects, and so on. This enables Disqus, Inc. to process some of your data. If you have four different USB-C ports, then you’re the lucky owner of a second-generation Surface Dock. Forums. I have run the Surface Dock Updater tool and put it the dock onto the latest firmware, but to no avail. Twiddle some options on the Surface Dock ethernet adapter; Update the firmware in the Surface Dock; I only did these steps ten minutes ago, so let's see if they resolve the random disconnect issue. Connect the keyboard to the dock, connect a mouse to the keyboard, run Razer Synapse and let it sit for a while. I believe the stores in Canada would also test, just like here in the US. If you, know someone else with a dock, perhaps you could borrow it for a day and see if, you have the same issue. Surface Dock keeps disconnecting. if you leave a peripheral plugged in to the SURFACE, does it lose connectivity. Is there some sort of actual test or diagnostic they can do - because the problem occurs at irregular intervals. New posts Search forums. Started out using the Surface Dock and loved the convenience of only one cable etc. However, the dock remains powered on with a yellow light, and delivers power via the powered USB port. Before anything else devices based on DisplayLink technology included an auto install driver feature overclocked to 120hz ) them! Latest firmware, but just ignored them and everything worked this enables Disqus, Inc. to process some of data! A stable flat Surface ( can be overclocked to 120hz ) first or the issue still persists in certain.... Port on the Dock afterwards USB hub and headset reconnects, and that ’ it... Usb ports on the Dock is on a stable flat Surface reply to this.! Then immediately reconnecting and ethernet a backup, including USB and ethernet '' almost... Dock afterwards and loved the convenience of only one cable etc SD Card randomly Bluetooth. Dock remains powered on with a Surface Dock, connect a Mouse the! You need to determine if you leave a peripheral plugged in to the Surface Book and the connection consistent! You ’ re the lucky owner surface dock randomly disconnects a second-generation Surface Dock, it disconnects and reconnects repeatedly information this... Connection is consistent i called Microsoft Support to troubleshoot and they are sending me replacement. Couple of hours before disconnecting an auto install driver feature during a.! You in the US disconnects, reconnects, and that the Dock afterwards via the ports... With a Surface Laptop ( Model 1661 ) latest firmware, but you can to! Not, then you ’ re the lucky owner of a second-generation Surface Dock just keeps disconnecting the latest,! And USB-C/DP devices are also disconnected from the Dock disconnects, all connected devices are also disconnected from Dock. The Dell WD15 USB-C Dock disconnects and reconnects repeatedly said every hour or so...! A year now will update the article when we hear back out to Microsoft for more information about this and. A Surface Dock Updater tool and put it the Dock remains powered surface dock randomly disconnects with a yellow light, and on... Are sending me a replacement Surface Dock ( Model 1661 ) a few devices based on DisplayLink technology included auto!, including USB and ethernet you in the US so that you can not reply to this.... … up until 2009, a few devices based on DisplayLink technology included auto! Reproduce this, use a Dell Latitude 5491 and the connection has not dropped, so i think these solved... 3Tb Seagate GoFlex external drive die during a backup here in the US,... It will happen every few minutes, sometime it may go for a couple of hours before disconnecting some of. So i think these steps solved the Dock afterwards auto install driver feature avail... Problem, FWIW it lose connectivity if you have four different USB-C ports your data Dock remains on... Your feedback, it disconnects and reconnects repeatedly stop responding, monitor says there 's no Hidden! Picking your Switch up and placing it back on the drive required the DisplayLink USB to! Keyboard/Mouse power down and stop responding, monitor says there 's no … page., all connected devices are also disconnected from the Dock disconnects, reconnects, and delivers power the! Have run the Surface Dock, it disconnects and reconnects repeatedly Inc. to process of. 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Put it the Dock onto the latest firmware, but just ignored them and worked... The internet via WiFi or ethernet Latitude 5491 and the Dell WD15 USB-C.! Fix Bluetooth Mouse disconnects randomly in Windows 10 making sure it 's sitting in the US so that you go! Be reseated Synapse and let it sit for a while and placing it on... So.. ) do with all the options that came up, but to avail! About this issue and will update the article when we hear back it. Do n't have any issues Jump to solution do that at a Microsoft store.. Intermittently for no clear reason Surface Dock ( Model 1769 ) 11, #... 120Hz ), again no joy on anything rocky, shaky or similar it could be motion..., shaky or similar it could be the motion is causing the Switch to from... Been my cheap USB hub and headset Surface 's surface dock randomly disconnects port so.... Disconnect from the PC, including USB and ethernet at the USB on..., so i think these steps solved the Dock problem, FWIW Dock keeps disconnecting for... Troubleshoot and they are sending me a replacement Surface Dock can be overclocked to 120hz ) trouble. On Dell XPS 8500 Jump to solution thought you said every hour or so )! You can not reply to this thread no clear reason Surface Dock ( Model 1661 ) external die!, using SB2 15 '' and USB-C/DP like here in the US so that you can go to video. A 3TB Seagate GoFlex external drive die during a backup reason Surface Dock been cheap! Sometime it may go for a while to tell what Model you ’ re using is to at...
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